Products

We deliver anywhere in Australia, and shipping is free on orders of $1,500 or more. Below that, it's calculated at checkout from your address and the items in your order. Every delivery includes in-transit insurance, and we send with Australia Post, FedEx or DHL depending on the size and weight of your order.

Yes. Choose Pickup In-Store at checkout and collect your order from our store at 14 Cessna Street, Marcoola, on the Sunshine Coast. It saves the shipping cost.

Yes, for everything except awnings. International shipping is calculated at checkout, not including local import duties and taxes, which the receiver pays. For an overseas quote on an awning, email info@mrswagman.com.au or call +61 (0)7 5302 6954.

Every Mr Swagman product has a 12-month warranty against manufacturing defects, such as stitching or a seam coming apart, or a zip, buckle or pole failing in normal use. It starts on the day you receive the product, and it's in addition to your rights under the Australian Consumer Law.

Yes, within 30 days of receiving it, as long as it's unused and in its original packaging. Please contact us first. You pay the return freight, the original shipping cost isn't refunded, and a 5% restocking fee comes off your refund, which we process once the item is back with us and approved for resale. If anything arrives faulty, damaged or not as described, that's different: contact us and we'll sort it out under the Australian Consumer Law, with no restocking fee.

Check the box and the product for damage before you sign for it. If there's any damage, note it with the driver before signing, or refuse the delivery. Without that, we can't claim on the freight insurance.